Order, Shipping and Returns

SHIPPING & ORDER PROCESSING

ORDER PROCESSING

You will receive an automated email confirmation after your order has been submitted.  Please ensure that your email address has been entered correctly. If this is not received within 5 minutes, please check your junk/spam folder.

When your item is marked as shipped, you can expect delivery within 2+ business days (within Australia). If your automated shipping notification is sent after 12PM AEST it will not be dispatched until the following business day.  Tracking details may need sometime to become active. Please check later in the afternoon for updated details.

SHIPPING

We ship all orders from our base in Melbourne and can ship to virtually any address in the Australia. Orders within Australia are sent via Australia Post. Please note that during sale periods and with a new collection launch, there may be some delays.

Parcels within Australia will be marked authority to leave unless the shipping address is a unit or apartment block. If you require a signature upon delivery please contact info@oneeightyclothing.com.

Please note that we cannot ship or process orders on weekends or Public Holidays.

LOST/STOLEN PACKAGES

If your tracking information shows that your package was delivered, but you have not received it, please contact us at info@oneeightyclothing.com and we will investigate this for you.  Please note that it can take a few days to resolve so please bear with us.

MODIFICATIONS/CANCELLATIONS OF YOUR ORDER

If you wish to modify your order after it has been submitted, please email info@oneeightyclothing.com as soon as possible. We will make every effort to accommodate your request.

INCORRECT/DAMAGED ORDERS

If you have received an incorrect item or your item/s arrive damaged, please email us as soon as possible at info@oneeightyclothing.com to let us know. We ask that you include in your email photos of the incorrect/damaged merchandise for our reference along with a photo of the packing slip if possible.

We will take responsibility for the shipping costs of returning incorrect or damaged items.

PAYMENT METHODS

One Eighty accepts the following payment methods: 

  • Credit cards: Visa, MasterCard, American Express
  • PayPal
  • ApplePay
  • Afterpay

One Eighty does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order.

RETURNS

We want you to be happy with your purchase, if for some reason your purchase is not quite right, we’ll happily provide a refund back to your original method of payment or process an exchange for any other item (subject to availability) provided the conditions;

  • Your item/s are returned within 14 working days of receiving your order, unless faulty
  • Item/s are returned in original condition (unworn and unwashed, in new condition with ALL tags attached)
  • Accompanied with proof of purchase
  • Return authorisation has been approved via email
  • Strictly no returns or exchanges on past season stock or warehouse sale items unless faulty

You will be required to email info@oneeightyclothing.com prior to sending your item/s back for a Returns Authorisation.

All online orders must be returned to the online store for refund or exchange at the customers cost.

One Eighty reserves the right to deny a return if the merchandise does not meet the conditions above.

HOW TO RETURN OR EXCHANGE

Contact us at info@oneeightyclothing.com to authorise your return.

Please ensure you use a protective bag and a registered/traceable form of postage as One Eighty will not be responsible for goods that are damaged or lost on return.

HOW TO RETURN OR EXCHANGE

If you require your exchange to be processed quickly or your preferred item is low in stock we recommend purchasing the print/style/size you require ASAP and send back your unsuitable item for a refund to avoid disappointment. *Please note this is only applicable for full priced items.

Unfortunately, we are unable to hold items for online exchanges.

Once we receive your returned item/s we will either;

  • Process a refund back to your original method of payment
  • Place an exchange order for the item/s you are after (subject to availability)

If your exchange order is greater than your returned item we will email you a link to complete payment for the balance.

If your exchange order is less than your returned item, a refund will be processed for the difference back to your original method of payment.

If we find that the replacement item/s you are after are no longer in stock when your return is received, we do apologise! We will process a refund and hopefully you can find something else from the collection that you love!!

We aim to process all returns within 5 working days of receipt however, during busy periods it may take up to 7 working days

Please note:

  • Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices
  • PayPal refunds will be deposited back to the original PayPal account and an email notification will be sent as confirmation

 If you have any other questions, please email us at info@oneeightyclothing.com

Thank you for supporting this small business :)